monday.com’s Service pricing structure offers three key plans—Standard, Pro, and Enterprise—designed to meet varying service management needs.
- Standard ($35AUD/seat/month): Ideal for small teams, it includes unlimited tickets, 250 custom automations, 100 monthly AI actions, and basic integrations like email and WorkForms. It’s best suited for teams just beginning to automate customer service workflows.
- Pro ($52AUD/seat/month): Geared toward larger teams with complex needs, Pro offers advanced tools such as dynamic email templates, analytics, and up to 5,000 automations. AI support is also enhanced with 250 monthly AI actions, enabling more powerful workflow optimisation. This plan is perfect for scaling businesses needing higher automation and data insight.
- Enterprise (Custom Pricing): Built for large-scale operations, Enterprise plans provide extensive customisation, security features, HIPAA compliance, dedicated support, and enterprise-level automation capabilities. This includes a focus on greater control and security, such as using multiple email servers for service tickets and gaining more in-depth analytics. This plan is often tailored to meet specific organisational requirements.
Key Features Across All Plans:
- Unlimited Tickets: Every plan ensures that teams can handle unlimited customer service tickets without concern about capacity.
- Custom Automations: Custom automations vary by plan, starting with 250 in the Standard and scaling to enterprise-level automations.
- AI Actions: Monday.com integrates AI to help categorise and prioritise tickets, sending automated responses based on workflows.
FAQs for monday service
1. Is there a free trial available?
Yes, Monday.com offers a free trial for all of its service plans. This allows you to explore the platform and its features before committing to a paid plan.
2. Can I upgrade or downgrade my plan at any time?
Yes, you have the flexibility to switch between plans based on your team’s needs. You can upgrade to a higher plan or downgrade to a more basic one as your requirements change.
3. How do automations work in the different plans?
Automations vary by plan. The Standard plan includes 250 automation actions, while the Pro plan offers 5,000 automations per month. The Enterprise plan provides unlimited automations, allowing for highly customised workflows that fit your service needs.
4. What kind of customer support is provided?
All plans come with customer support, but the level of support differs. The Enterprise plan offers dedicated, priority support to ensure that large organisations receive fast assistance when needed.
5. Can I customise the features in my plan?
Customisation is available, especially in the Pro and Enterprise plans. These plans allow for more advanced customisations such as dynamic email templates, personalised workflows, and enhanced automations.
6. How does AI help with service management?
AI-powered features assist with automating routine tasks such as categorising tickets, assigning priorities, and sending automatic responses. This helps your team save time and focus on more complex tasks.
7. Is my data secure on Monday.com?
Yes, Monday.com ensures a high level of data security, particularly in the Enterprise plan, which includes advanced security measures such as multi-level permissions, data encryption, and HIPAA compliance.
8. How does billing work?
The plans are billed annually, and annual subscriptions offer cost savings over monthly billing options. However, there are options for monthly billing if that suits your business better.
9. Can I integrate Monday.com with other tools?
Yes, Monday.com integrates with a wide variety of tools including Gmail, Outlook, Slack, and many others to streamline workflows across different platforms.
To Conclude
Monday.com’s pricing model is tailored to offer flexibility for teams of various sizes, from small businesses needing basic ticketing automation to large enterprises requiring extensive customisation. Each plan provides critical features that streamline workflows, making it easier to manage service requests, automate responses, and gain insights from customer data. The ability to scale and customise as needed ensures that your business can grow within the platform.
